Privacy Policy

Effective Date: 1/6/25

CBL Builders is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us regarding our services.

1. Who We Are

CBL Builders is a building and renovation company based in Herefordshire, UK, with over 40 years of industry experience. This Privacy Policy applies to www.cblhereford.com (the “Site”) and to any personal data you provide to us through the Site, by phone, or in person.

Data Controller:
CBL Builders
Email: info@cadbuild.co.uk
Phone: 07773 696720

2. What Information We Collect

We may collect and process the following personal data:

Contact Information: Name, phone number, email address, and postal address (provided via contact forms or email).
Project Details: Information you provide about your building or renovation project.
Usage Data: IP address, browser type, time zone, pages viewed, and site navigation paths (via cookies and analytics).
Marketing Preferences: If you opt in to receive updates or promotional emails.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries or provide quotations.
To deliver our building and renovation services.
To manage contracts and communicate project updates.
To improve our website and user experience.
To send occasional updates or marketing emails (only if you have opted in).

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Contractual obligation – where processing is necessary to perform a contract with you.
Consent – where you have explicitly given consent (e.g., subscribing to marketing emails).
Legitimate interests – to improve services, ensure network security, or respond to your enquiries.

5. How We Share Your Data

We do not sell or rent your data. However, we may share your information with trusted third parties such as:

Contractors or subcontractors involved in your project.
IT and website hosting providers.
Legal or regulatory authorities, if required by law.

All third parties are obligated to keep your data secure and use it only for the purpose for which it was provided.

6. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage data.

You can manage your cookie preferences through your browser settings.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate or outdated information.
Object to or restrict the processing of your data.
Withdraw consent at any time (for marketing).
Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting requirements.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend you read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we use your data, please contact:

CBL Builders
Email: info@cadbuild.co.uk
Phone: 07773 696720